Shipping policy
International shipping
▶ Shipping charge
Shipping charges vary by country, and will be displayed at checkout according to your zone (see dropdown menu below).
*Shipping is free for orders above ¥17,000.
-
Zone 1, 2
China, Macau, Hong Kong, Taiwan, Korea
¥2,300 -
Zone 3, 4
India (32 of 37 regions), Australia, New Zealand (16 of 17 regions), Singapore, Thailand, Philippines (81 of 82 regions), Indonesia, Vietnam, United States (Guam), Malaysia
¥3,200 -
Zone 5
United States (52 of 62 states), Canada
¥3,800 -
Zone 6
Ireland, United Kingdom, Italy, Estonia, Netherlands, Austria, Cyprus, Greece, San Marino, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Hungary, Finland, France, Bulgaria, Belgium, Portugal (18 of 20 regions) , Poland, Malta, Monaco, Latvia, Lithuania, Luxembourg, Romania (40 of 42 counties)
¥3,800 -
Zone 7
Iceland, Albania, Armenia, Andorra, Ukraine, Guernsey, Croatia, Greenland, Kosovo, Gibraltar, Jersey, Serbia, Norway, Faroe Islands, Belarus, Bosnia and Herzegovina, Moldova, Montenegro, Liechtenstein, Uzbekistan, Kazakhstan, Kyrgyzstan, Tajikistan
¥3,800 -
Zone 8
Mexico, Brazil, Chile, Saudi Arabia, Israel
¥3,500
▶︎ Delivery
Your order will be delivered with DHL.
▶︎ Delivery date and time
The date and time of your delivery cannot be specified.
▶︎ When will my order ship?
We typically ship within 5 working days of receiving your order.
▶︎ Please note:
- Please enter your name and shipping address in Roman characters.
- Your order may be subject to the customs duties and taxes of the destination country, as well as customs clearance fees charged by the local postal service. The recipient is responsible for payment of all customs duties and other charges that arise after shipment.
- For shipments outside of Japan, a commercial invoice will be provided to avoid customs delays. In order to comply with international import/export laws and regulations, we will not accept requests to alter the order amount on the commercial invoice to a lesser value.
- We are unable to change the shipping address, or amend or cancel your order once it has been dispatched.
- One shipping address may be specified per order.
- In the event of multiple orders to the same shipping address, they will be combined into a single shipment (provided they have not been dispatched).
- Delivery delays may occur due to factors such as delivery destination, traffic, weather, and local circumstances.
- If your parcel is returned to us due to extended absence or refused delivery, you will be charged for the return shipping and redelivery costs incurred.
Domestic shipping
▶ Delivery
Your order will be delivered with Yamato Express.
*Delivery with Yu-Pack for Okinawa prefecture and remote islands. We’re unable to accept requests for any other delivery services.
▶ Shipping charge
¥650 per order (¥1,500 for Okinawa and remote islands).
*Shipping is free for orders above ¥8,000 (incl. tax) with the exception of Okinawa and remote islands.
▶ Delivery date and time
The date and time of your delivery can be specified from 7 days after your order date.
Please select from the following times:
[Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00]
▶ When will my order ship?
We typically ship within 3 working days of receiving your order, excluding weekends and public holidays (closed on Mondays).
▶ Please note:
- We are unable to change the shipping address, or amend or cancel your order once it has been dispatched.
- One shipping address may be specified per order.
- All online orders must be delivered and cannot be collected in person.
- In the event of multiple orders to the same shipping address, they will be combined into a single shipment (provided they have not been dispatched).
- Delivery date and time selection may not be available for some regions such as remote islands.
- Some destinations such as remote regions or islands may incur a transit fee in addition to the standard shipping charge. We will contact you if this applies to your order. The transit fee will be payable regardless of free shipping.
- Delivery delays may occur due to factors such as delivery destination, traffic and weather.
- In the event that you are not at home at the time of delivery, please check the missed delivery notice issued by the shipping provider or your parcel tracking number provided in your shipping confirmation email, and contact the shipping provider directly within 6 days from the notice.
- If your parcel is returned to us due to extended absence or refused delivery, you may be charged for the return shipping and redelivery costs incurred.