Frequently Asked Questions

For further enquiries, please don’t hesitate to contact us.

Online orders

When will my order be shipped?

Domestic orders
We also accept E-collect, Sagawa Express’s payment-on-delivery service. This payment option is not available online and your order will need to be arranged with us directly – please contact us via our enquiry form with details of the products you’d like to purchase.
International orders
For orders outside Japan, please refer to WorldShopping’s payment methods.

Do you accept payment methods other than credit card?

Kakimori currently offers domestic shipping only.
International purchases can be made via WorldShopping, an independent third-party proxy shopping service. For more information, please visit WorldShopping’s website.
Please note that this service may be updated or withdrawn at any time without prior notice.

Can I change or cancel my completed order?

Domestic orders
You may change or cancel your order prior to dispatch. Please contact us within 24 hours of order confirmation.For dispatched orders, please enquire within 7 days of delivery.
International orders
In accordance with WorldShopping’s terms and conditions, cancellations are not accepted once your order has been confirmed.

I haven’t received my order confirmation email.

Domestic orders
Your order confirmation is automatically emailed to the email address you entered at checkout.If you don’t receive your order confirmation email within 24 hours, please contact us via our enquiry form with your order details. *Occasionally our emails may be marked as junk mail – please take a moment to review your mail settings.
International orders
Please contact WorldShopping here

Returns, exchanges and repairs

Can I return or exchange my purchase?

Domestic orders
We accept returns for new and unused items only, registered with us within 7 days of delivery.
You can find more information on returns and exchanges here.
International orders
In accordance with WorldShopping’s terms and conditions, cancellations are not accepted once your order has been confirmed.
Please contact WorldShopping here.

Where can I find information on product care and repairs?

You can find our guide to using and caring for our products here.
For repairs and further enquiries, please contact us.

Shop services – Kakimori





What payment methods are accepted in-store?

We accept cash as well as the following methods at both Kakimori and Inkstand:
Credit card (one instalment) – Visa, Mastercard, American Express, JCB, Diners Club, Discover
Contactless – IC transport cards, iD, QUICPay, Apple Pay
*Please note that IC cards cannot be recharged at our stores.
*Accepted IC cards – Kitaca, Suica, Pasmo, Toica, Manaca, Icoca, Sugoca, Nimoca, Hayakaken

Do I need to book ahead to make an order-made notebook?

Reservations are not necessary. You can visit our shop and make your selections at any time.

What sizes are available for order-made notebooks?

We offer two sizes: B5 and B6.

Can I pick up my order-made notebook on the day?

We offer same-day collection for order-made notebooks.
If you are unable to collect on the day, we can arrange a later collection date or delivery – please ask a staff member.

How long will it take for my order-made notebook to be ready?

The typical preparation time is around 15-20 minutes per notebook. Please note that on weekends and during busy periods, it may take over an hour.

How long does the name embossing service for order-made notebooks take?

Please allow approximately 3 weeks from your order.

Shop services – Inkstand by Kakimori

Do I need to book ahead to make order-made ink?

Advance bookings can be made online here.
Same day and walk-in bookings are welcome subject to availability – please contact us.
Find out more about order-made inkhere .


What is Classroom?

Classroom is our program of workshops where we explore the joy of writing.
Writing, drawing, making… find a workshop that appeals to you, and we will guide your creativity in a relaxed and nurturing environment.
(Japanese only, English content coming soon)

How do I register for a Classroom workshop?

開催スケジュールやご予約については こちらからご確認いただけます。