Refund policy

After order confirmation

You may change or cancel your order prior to dispatch.
Please contact us by phone, email or our enquiry form within 24 hours of order confirmation.

After delivery

▶ Return or exchange due to customer change of mind
We accept returns of strictly unused products within 7 days from the date of delivery. All return shipping costs will be payable by the customer. Please notify us in advance within 7 days of delivery.
(Customers in the EU, the EEA, and the UK have a legal right to cancel their order within 14 days of receiving their items.)

For international returns due to customer circumstances, the prepaid customs duties and taxes, as well as shipping costs incurred by us, will be deducted from the refund amount. Please note that customs duties and taxes are non-refundable by customs authorities under any circumstances. We appreciate your understanding.

We will not accept the following returns or exchanges:

• Products that have been used
• Products that have been damaged or soiled by the customer
• Products without original packaging (bag, box, case)
• Products that have not been purchased from our online shop
• More than 8 days have passed after delivery
• We have not received prior notice

▶ Return or exchange due to our error
In the event you receive products that are incorrect, damaged, soiled or may be defective, please contact us and we will respond as soon as possible.
If we are determined to be at fault, return and replacement shipping costs will be covered by us and the item will be replaced with the same product (if a replacement is not available, a refund will be offered).